Terms and conditions
Terms and conditions
Afrisaff (Pty) Ltd
Table of Contents:
Article 1 - Identity of the company
Article 2 - Applicability
Article 3 - Offers / agreements
Article 4 - Order Canceling
Article 5 - Right of return
Article 6 - Prices
Article 7 – Terms of delivery
Article 8 - Availability articles
Article 9 - Liability
Article 10 - Reservation of Ownership
Article 11 – Complaints
Article 1. Identity of the company
Afrisaff.com website &
Afrisaff PTY (LTD) incorporated in the Republic of South Africa
Article 2. Applicability
We only sell and deliver on the basis of the following conditions. These apply to all our offers on our website, consultations and other commercial endeavors. Conditions laid out by the purchaser/customer, which we do not expressly acknowledge acceptance of in writing are not binding for us. This also applies to any verbal agreements which require our written confirmation of acceptance before taking effect.
Article 3. Offers / agreements
All offers by the seller are not binding. The seller explicitly reserves the right to change prices, especially when this will be necessary on the basis of (legal) regulations. A purchase agreement is only concluded after acceptance of your order by the seller.
The seller is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, the seller will communicate this within ten (10) days after receiving the order.
Article 4. Order Canceling
Cancellations must be made via our email address firstname.lastname@example.org. The buyer has the right to cancel the agreement within seven (7) working days after placing the order. If the buyer will cancel the order after the initial 7 days there will be admin charges incurred. We have to receive the cancellation by no later than 1 December 2023, no cancellations will be accepted after this date.
Article 5. Return Policy
Upon receipt of your order, you have a period of 7 days to return your order. In this case, the item must be returned to us, undamaged and unused, packed in the original packaging. In order to use this return service, please contact our customer service department.
We refund payments exclusively using the payment method which is used during the ordering process. We may postpone a refund until we have received the goods, or until you can prove that you have returned the goods. Shipping costs of the return shipment are at all times for the costs of the customer unless otherwise agreed in writing.
Returns, at all times, first need to be reported per email to our email address email@example.com
Article 6. Prices
The listed prices of the products are in ZAR (South African Rand), excluding shipping costs.
Article 7. Delivery
The delivery of the flower bulbs sold on afrisaff.com is attuned to the South African (Southern Hemisphere) planting season. Outside the planting season, you can place an order, your order will be shipped to you in either January/February but before the start of the South African planting season (1st week of March). Once the bulbs are prepared your order will be shipped within a few days, up to a week. The flower bulbs will be shipped insured. In case of an unexpected deviation in the delivery, you will directly be informed by us. If the force majeure lasts longer than thirty (30) days, both the seller and the buyer have the option to terminate the agreement in writing, after which the two parties are exempt from their obligations to each other and any payments already made will be refunded. The delivery times specified by the seller are only indicative! Late delivery does not entitle you to compensation. The delivery of the products is made at the moment when the goods are ready for shipment to you.
Article 8. Availability articles
Flower bulbs are a product of nature. The availability depends on the harvest results of our suppliers. Despite careful planning, it can happen that an item is unexpectedly unavailable or very limited. In that case, the seller can propose a suitable replacement by email.
Article 9. Responsibility
The customer is fully responsible for the use of the delivered goods. The seller is not liable for any negative consequences of incorrect installation, improper use, or abuse.
Article 10. Reservation of ownership
The ownership of products is transferred only if all amounts owed to the seller noted in the agreement have been settled. The risk of loss or damage of the products listed in the agreement shall pass to the consumer at the time that these legally and/or actually are delivered and by this means have been placed in the possession of the consumer or a third party designated by the consumer.